1. How far in advance should I place my order?

• Answer: We recommend placing your order at least [X] days in advance, especially for custom cakes and large orders. For regular baked goods, you can order up to [X] hours before your desired pickup or delivery time. If you need a last-minute order, give us a call, and we’ll do our best to accommodate you!

2. Do you offer gluten-free or vegan options?

• Answer: Yes! We offer a variety of gluten-free, vegan, and allergy-friendly baked goods. Please check our menu for specific items, or feel free to reach out to us directly to inquire about custom orders or special dietary needs.

3. Can I customize my order?

• Answer: Absolutely! We love creating custom cakes and baked goods. Whether it’s a custom design for a cake, a unique flavor combination, or special decorations, just let us know what you’re looking for. You can place a custom order through our “Custom Orders” page or by contacting us directly.

4. What if I need to cancel or change my order?

• Answer: We understand that plans can change! If you need to cancel or modify your order, please contact us at least [X] hours/days before the scheduled pickup or delivery time. Unfortunately, orders that are already in production or have been delivered cannot be modified or refunded.

5. Do you deliver?

• Answer: Yes, we offer delivery to [list delivery areas/locations]. Delivery charges are calculated at checkout based on your location. You can also opt for in-store pickup if you prefer to collect your order yourself.

6. How are my baked goods packaged?

• Answer: We take great care in packaging our baked goods to ensure they arrive fresh and intact. Cakes and delicate items are carefully packed in boxes, and we use insulated packaging for deliveries that require extra care. If you’re picking up your order, we’ll package it for easy transport.

7. What should I do if my order is damaged or incorrect?

• Answer: We strive for perfection, but if your order is damaged or incorrect, please contact us immediately within [X] hours of receiving it. Provide your order number and photos of the damaged items, and we’ll work to resolve the issue quickly.

8. Can I order for same-day delivery?

• Answer: Same-day delivery is available for select items, depending on availability. We recommend calling us directly to check if we can accommodate a same-day order. For custom or large orders, we may need more time to prepare.

9. Do you offer seasonal or holiday items?

• Answer: Yes, we offer seasonal items during major holidays like Christmas, Easter, Halloween, and others. Be sure to check our menu or sign up for our newsletter to stay updated on special holiday offerings and limited-time treats!

10. How do I store my baked goods after I receive them?

• Answer: To keep your baked goods fresh, we recommend storing them in an airtight container at room temperature for most items. Cakes and pastries are best enjoyed within [X] days. For items that need refrigeration (e.g., cakes with perishable fillings or frosting), store them in the fridge, but allow them to come to room temperature before serving for the best flavor.

11. Do you offer catering for events or corporate orders?

• Answer: Yes, we offer catering for events such as weddings, birthdays, corporate events, and more. We can provide everything from custom cakes to a selection of pastries and treats. Please visit our “Custom Orders” page or contact us directly to discuss your catering needs.

12. Do you offer gift cards?

• Answer: Yes, we offer gift cards in various denominations. They make the perfect gift for any occasion! You can purchase them directly on our website or in-store.

13. How do I know if my order has been successfully placed?

• Answer: Once you’ve completed your order, you’ll receive a confirmation email with the details of your purchase. If you don’t receive this email, please check your spam/junk folder. If you still don’t see it, contact us to confirm your order status.

14. Can I place an order over the phone?

• Answer: Yes! If you prefer to place your order by phone, you can call us at [Insert phone number] during business hours. We’ll be happy to take your order and assist you with any questions.

15. Do you have a loyalty program or discounts for repeat customers?

• Answer: We value our loyal customers! We offer a loyalty program where you can earn points for every purchase. You can redeem points for discounts or free items. Sign up for our newsletter to stay informed about promotions, discounts, and special offers.

16. Can I place an order for a large quantity of baked goods?

• Answer: Yes, we accept bulk orders for events, parties, and corporate functions. For orders of large quantities, please contact us directly with your requirements, and we’ll be happy to assist you with a customized plan and pricing.

17. What if I have allergies or dietary restrictions?

• Answer: We take allergies seriously and offer a range of allergy-friendly options. Please let us know about any allergies or dietary restrictions when placing your order, and we’ll do our best to accommodate your needs. However, please note that we are not a certified allergen-free facility, so cross-contamination is possible.

18. Do you have a physical store where I can visit?

• Answer: Yes! Our bakery is located at [insert address]. You can visit us during our business hours to pick up orders, explore our menu, or just enjoy a freshly baked treat. We also encourage you to follow us on social media for updates on new products and specials!