At The Sweet Treats, we value your satisfaction and strive to deliver the freshest and highest-quality baked goods. If you’re not completely happy with your purchase, please review our refund and return policy below.
1. Perishable Items Policy
Due to the nature of our products, we cannot accept returns on perishable items. However, we are committed to addressing any issues with your order.
2. Refund Eligibility
Refunds are only available under the following conditions:
- Damaged Products: If the product arrives damaged during transit.
- Incorrect Order: If you receive the wrong item(s).
- Missing Items: If part of your order is missing.
- Quality Issues: If there is a verified issue with the product’s quality.
To qualify for a refund:
- Submit a request within 48 hours of delivery.
- Provide clear photos of the product(s) in question and the packaging, including the shipping label.
3. Refund Process
- Approved refunds will be processed within 7 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable unless the issue is due to our error.
4. Cancellation Policy
- Orders can be canceled for a full refund if the cancellation request is made at least 24 hours before the scheduled shipping/delivery date.
- Custom or special orders are non-cancellable after confirmation.
5. Exceptions
- Custom orders and personalized items are non-refundable unless there is a quality issue or error on our part.
- Refunds or replacements will not be issued for orders where delivery was unsuccessful due to an incorrect address provided by the customer.
6. How to Request a Refund
To submit a refund request, please contact us via:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Subject Line: Refund Request – Order #[Order Number]
Include the following details in your request:
- Your name and order number.
- Description of the issue.
- Photos of the product(s) and packaging.
7. Replacement Policy
If eligible, we may offer a replacement instead of a refund. Replacements will be shipped as soon as possible, subject to product availability.
8. Non-Refundable Circumstances
Refunds will not be provided for:
- Preferences or taste-based dissatisfaction.
- Delays caused by the shipping carrier or extreme weather conditions.
We appreciate your understanding and look forward to providing you with delightful baked goods! If you have any concerns, don’t hesitate to reach out to our customer service team.
Thank you for choosing The Sweet Treats!
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